Information Technology Services

Information Technology Services (ITS) is an innovative organization committed to providing a technologically progressive environment for students, faculty and staff. As part of Business Affairs, ITS is dedicated to leading, collaborating and supporting with cost effective services that promote the mission of the university. ITS is also committed to promoting and sustaining a powerful learning experience by responding to students’ needs through student feedback, student engagement and collaboration with constituent groups across campus.

ITS provides an array of services to students, some of which include:

• An official UNCW email address, to connect with the university community, their professors and each other.
• mySeaport – the university online portal. Through mySeaport, students have access to their UNCW email, calendar, class information, online registration, billing information, campus news and additional student resources and services.  Furthermore, students may access various educational tools—such as Percipio computer-based training courses and online materials.
• The Technology Assistance Center (TAC) provides one-on-one support via chat, in-person in Randall Hall, and by phone. Services provided by the TAC include, but are not limited to, assistance with: Windows and Macintosh support, wireless connectivity, password issues, Canvas support, and software questions. Students may access the myTAC portal to search and view the knowledge base, submit a service request, or they may CHAT with the Technology Assistance Center (TAC).
• Student laptop checkout program located at the TAC Walk-in Center in Randall Hall.
• Access to the Knowledge Base - Microsoft Office (ex. Word, Excel, PowerPoint, etc.).
• Access to the Adobe Creative Cloud | UNCW.
• Educational discounts on Apple and Dell computers.
• Canvas Learning Management System for online, blended, and hybrid courses.
• Horizon Software in the Cloud | UNCW to access UNCW software whether you are on- or off-campus.
• ITS offers both wireless and wired options for connecting devices to the campus network. Hawkwifi is our main wireless network and is used for computers, mobile devices, and tablets. Labnet is used for entertainment devices like TV’s, game consoles, and streaming devices. Students can self-register these devices at the MyDevices Portal.  Additional assistance with network services in the residence halls, including assistance with device registrations and connecting wired or wireless devices, can be obtained through the myTAC portal.
• Classroom technology for lecture instruction and presentation.  General instructional spaces include a permanent PC or Mac, depending upon program needs, as well as laptop connections, room audio, and large format display(s) as appropriate for room size and viewing acuity needs.
• Collaborative technology for Active Learning Classrooms, Conference Rooms, and Huddle Spaces.  Spaces include a display that the students can connect to, either wired or wirelessly.  Various locations also include cameras, microphones, and speakers for remote interaction as well as in-person via platforms such as Zoom.
• Dedicated Distance education classrooms, which include telepresence, video conferencing, live streaming and more. “Tier 3” classrooms are designed for Hyflex learning (class content is delivered both in-person and via synchronous streaming, with an equitable experience for both), and “Tier 4” spaces which include advanced capabilities such as multiple cameras, a control room, and in-person support technicians.

For more information on ITS and their services go to www.uncw.edu/its.