SCM 372 - Service Operations Management

Study of the tools necessary to effectively manage a service organization. Particular attention will be paid to subtle relationships among the systems, strategy, and technology that define service delivery systems and their implications for customer satisfaction and profitability. Topics include service strategy and market position, role of the information resource, the service delivery system, service facility location, service quality, and managing supply and demand.

Credit Hours: 3

Prerequisite Courses: SCM 370
Additional Restrictions/Requirements: Prerequisite course and admission to Cameron School of Business.
University Studies: Building Competencies/Writing Intensive
Course Repeatability: Course may not be repeated. Maximum Repeatable Hours: 3

Click here for the Spring 2025 Class Schedule.