Mar 29, 2024  
2012-2013 Graduate Catalogue 
    
2012-2013 Graduate Catalogue Archived Catalogue

CMR 528 - Individual and Organizational Problem Solving and Decision Making


This course is the Capstone Course for students graduating with a concentration in Domestic, Social and Organizational Conflict Transformation.  The course will integrate theories of organizations at different levels of analysis (micro/intra and interpersonal, and macro/organizational), and a problem-solving process that managers and executives can use to identify and resolve organizational problems.  Students will work through multiple cases of organizational problems at all levels in small groups and the entire class.  They will learn to apply a 4-step process to diagnose and resolve organizational problems: 1) identify the problem; 2) diagnose root causes using the ‘Five Whys’ technique; 3) identify possible solutions; 4) evaluate solutions and choose optimal one(s), taking into consideration likelihood of success and difficulty of implementation.  Students will apply basic theories of Organizational Behavior (OB), including the individual (motivation, satisfaction); interpersonal (group processes) and organizational (structure, process) to the situations. 


Click here for the Spring 2024 Class Schedule.