SCM 372 - Service Operations Management Credits: 3
Prerequisite: SCM 370 and admission to Cameron School of Business. Study of the tools necessary to effectively manage a service organization. Particular attention will be paid to subtle relationships among the systems, strategy, and technology that define service delivery systems and their implications for customer satisfaction and profitability. Topics include service strategy and market position, role of the information resource, the service delivery system, service facility location, service quality, and managing supply and demand. Partially satisfies University Studies IV: Building Competencies/Writing Intensive.
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