Sep 24, 2020  
2015-2016 Undergraduate Catalogue 
2015-2016 Undergraduate Catalogue Archived Catalogue

OPS 372 - Service Operations Management

Credits: 3
Prerequisite: OPS 370  and admission to Cameron School of Business. Study of the tools necessary to effectively manage a service organization. Particular attention will be paid to subtle relationships among the systems, strategy, and technology that define service delivery systems and their implications for customer satisfaction and profitability. Topics include service strategy and market position, role of the information resource, the service delivery system, service facility location, service quality, and managing supply and demand. Partially satisfies University Studies IV: Building Competencies/Writing Intensive.

Click here for the Fall 2020 Class Schedule.